Meet the Team - Michelle

Michelle Grainger - Practice Manager

Michelle Grainger, our Practice Manager since 2013, brings extensive experience and a compassionate approach to Jon Grainger Psychology. With a background spanning over 18 years at Centrelink, Michelle developed strong client support, assessment, and leadership skills directly applicable to managing a psychology practice. Her prior work taught her the importance of empathy, effective communication, and adaptability—qualities she now channels into ensuring clients feel heard, supported, and well-cared for from their first contact onward.

Michelle’s expertise includes client intake and assessment, care coordination, crisis management, and team development. She skillfully oversees intake processes, care coordination, and client education, enhancing treatment outcomes and fostering a welcoming environment.
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Michelle supports clients and the practice in numerous ways, from overseeing intake and assessment to coordinating care and managing financial and insurance queries. She also develops client resources, and ensures best practices within the team, contributing to a supportive, resourceful practice environment.

Michelle values active listening and open communication to build trust with clients, emphasizing consistency and respect in every interaction. By fostering a safe, understanding environment, she ensures clients feel empowered and connected throughout their journey.

Michelle is motivated by a desire to create a nurturing space for clients and staff alike. Her goal is to ensure clients have the resources and support needed for growth, and she deeply values the practice's collaborative team in delivering compassionate care.
Fun Fact:
As part of a family-based practice, Michelle enjoys working with her husband and two of their four sons, who support the practice in finance and administration. The family's love for football also played a unique role in their journey to starting the practice!