Meet the Team - Halle

Halle Walterback - Admin Assistant

​Halle is the Administration Assistant at Jon Grainger Psychology, where she has worked since February 2024. Currently pursuing a Bachelor of Psychological Science and Criminology, Halle brings a unique blend of academic knowledge and practical experience to her role. She is dedicated to supporting both clients and clinicians, ensuring a smooth and welcoming experience at the practice.

​Halle excels in providing high-quality administrative and client support services. Her strengths lie in Client Relations & Communication, where she ensures clients feel heard and supported from the first point of contact, and Appointment Coordination, managing schedules and ensuring flexibility for both clients and clinicians.

Halle is the first point of contact for clients, managing appointment scheduling, answering inquiries, and providing support throughout their journey. She handles the client intake process, maintains records, and prepares information sheets on relevant topics like ADHD and ASD, offering clients valuable resources tailored to their needs.
 
Halle believes in fostering strong, trusting relationships with clients through empathy, active listening, and clear communication. She aims to create a warm, welcoming environment where clients feel comfortable and supported from the moment they enter the practice. Halle prioritises confidentiality and professionalism, helping clients feel safe and respected throughout their experience.
 
Halle is passionate about psychology because of her desire to break the stigma surrounding mental health and offer genuine support to those in need. She is motivated by the opportunity to help people navigate their struggles, feel understood, and improve their well-being.

As a student of psychology, Halle stays updated with the latest trends and practices through her coursework, research, and hands-on experience in the field.
 
Fun Fact
Halle has been playing soccer for 15 years and enjoys the teamwork and resilience the game fosters. She also participates in high-altitude training, which challenges her both physically and mentally. A lover of animals, Halle adores her pets, including her British Shorthair cat Sid and her two dogs, Millie and Willow. She also enjoys traveling, with Las Vegas and the Bahamas being her favorite destinations.